Late baggage - Undelivered baggage
Should your luggage be missing upon arrival, report this immediately - before leaving the airport- at the Luggage Assistance desk. A Property Irregularity Report will be filled in into a world tracing system called Worldtracer. A file number will be given and you will be able to follow what is happening over the Internet. Rest assured that the RAM employees will do their utmost to be of help.

Damaged baggage
If upon reception of your baggage you notice that your baggage has been opened or deteriorated, get in touch immediately with our Baggage Service.

Advice concerning baggage:
Write your name and address inside and outside the baggage.
Don’t place any important documents or objects of value in the checked in baggage.
Peel off the old labels.
Keep the baggage stubs and labels provided upon check-in.
For reasons of security, we advise passengers to refrain from accepting carrying or overseeing suitcases or packages handed over by third parties.