FAQ & Contact
Contact Us
If you need special assistance or information, contact your dedicated Safar Flyer Customer Service Representative.
- SAFAR FLYER BLUE :safarflyer@royalairmaroc.com
05 22 48 97 02, from 8am to 5pm on weekdays - SAFAR FLYER SILVER / GOLD : silvergold@royalairmaroc.com
0212 522 912 912, from 8am to 5pm on weekdays - SAFAR FLYER PLATINUM: platinum@royalairmaroc.com
080 200 2000 , 24 hours a day, 7 days a week - SAFAR FAMILY : safarfamily@royalairmaroc.com
- SAFAR CORPORATE : safaflyercorporate@royalairmaroc.com
All
- How to join Safar Flyer?
- How to transfer miles from one Safar Flyer account to another?
- How long are my Miles valid for the individual program?
- Can I lose my status if I use my bonus miles?
- I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
- How do I ensure that my miles are saved on my account?
- What is the difference between Award Miles and Status Miles?
- I do not receive promotional emails from Safar Flyer.
- I forgot to present my Safar Flyer card. Can I claim the missing miles corresponding to the trips I made?
- I forgot my PIN code to enter my account. How do I recover it?
- What features are available on my Safar Flyer online account?
- How does my Safar Flyer card work?
- After how many flights will I receive my welcome bonus of 4,000 miles?
- Can any company join the Safar Flyer Corporate Program?
- What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
- How many miles does it take to apply for an award with oneworld airlines?
- What are the benefits of traveling with Fiji Airways as a “oneworld connect” partner?
- How does oneworld's international assistance work?
- How do I access oneworld lounges?
- Is it possible to have access to the departure and arrival lounges when traveling with oneworld partners?
- How can a Safar Flyer member collect miles on the oneworld loyalty program?
- Which members are eligible for VIP lounge access on oneworld flights?
- What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
- Will Safar Flyer members be able to earn miles on non-oneworld flights?
- What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- What is the purpose of the oneworld priority logo signage at the airport?
- What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on oneworld flights?
- As a Safar Flyer member, how can I benefit from oneworld benefits at the airport?
- What does the alliance allow for Safar Flyer members?
- Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
- When did Royal Air Maroc join the alliance?
- How to stop receiving Safar Flyer emails?
- Why is my membership number different from my Safar Family account number?
- I joined the Safar Family program 3 months ago and I still have not received a card, why?
- Can a single-parent family benefit from the Safar Family program?
- Is the number of members limited by family?
- By opting for the Safar Family program, do I keep my Gold benefits?
- When I purchased an award ticket online, I was charged taxes despite the appearance of an error message informing me of the invalidity of the reservation of my award ticket. What should I do?
- Why my online award ticket request was denied?
- What are the available rewards?
- How to book my Royal Air Maroc award ticket online?
- How do I redeem my miles?
- What are the conditions for each advantage?
- How to apply for an upgrade award?
- How to do it if I can not get my award ticket on the site?
- My name is not written correctly on the card I received. What should I do?
- I received two Safar Flyer cards with two different numbers. What should I do?
- I have lost my Safar Flyer card. What should I do?
- What should I do if a flight has not been credited to my Safar Flyer Corporate account?
- What are the advantages of each card?
- How to add new employees to the Safar Flyer Corporate account?
- Is the number of members per company limited?
- What is the difference between Award Miles and Status Miles?
- When will I receive my Safar Flyer card?
- I flew with Iberia and the accumulated miles on my account are not counted as status miles. Is this a mistake?
- What is the validity period of the award miles accumulated on the Safar Flyer Corporate account?
- How to book my award ticket with a Safar Flyer partner?
- All members (Blue, Silver, Gold) can benefit from the partnerships?
- Once I become a member, how do I register my past flights on my Safar Flyer account?
- One of my flights was not credited to my Safar Flyer account. How do I claim my miles?