We make every effort to ensure that your baggage arrives at your destination without any issues.
However, for reasons beyond our control, baggage may occasionally be delayed or arrive damaged.
In such cases, we sincerely apologize for the inconvenience and will do our best to resolve the situation.

If your baggage is delayed, here is what you should do:

1/ Report your incident at the “Baggage Assistance” counter at your arrival airport and obtain your file reference number (PIR).

2/ Track your file online under Locate your baggage using your case reference number.

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Check the status of your delayed baggage here

If the baggage is not located within 5 days after the report, we invite you to follow the steps below:

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  • 1. Complete the inventory form online, or download it and send it to InventoryForm@royalairmaroc.com , describing the contents of your baggage and any identifying details (clothing brands, shoe brand and size, cosmetic products, etc.). Download the form -
  • 2. A more detailed search or investigation will then be carried out based on the information provided.
  • 3. Our Contact Center will get in touch with you using the contact details you provided to update you on the progress. You can also track your case online via Go to world tracer .

If the baggage is not delivered within 21 days of the finding, it is considered lost

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To submit a claim for your lost baggage, please complete our online form. Access the claim form You will receive a confirmation email with your case reference once your claim is submitted. To complete your case, the following documents will be requested by our team via a dedicated link:

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  • Baggage identification tag
  • Property Irregularity Report (PIR) issued at the airport upon arrival
  • Detailed inventory list with item values of your baggage contents, along with purchase receipts for the listed items
  • Bank details (RIB)
  • Bank account details