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In case of missing item in the baggage, please contact the baggage assistance service of the arrival airport to receive a report of missing items.
We kindly ask you to submit a claim to customer service by filling in the form available on our website at the following link:
www.royalairmaroc.com/ma-en/information/service-claims
An acknowledgement of receipt, containing the reference of your request, will be sent to you automatically.
Once you have received the acknowledgement of receipt, please send a message to serviceclient@royalairmaroc.com using the same subject line as the acknowledgement of receipt you received, and enclosing the following documents:
- La segnalazione di irregolarità accertata in aeroporto al vostro arrivo (DPR)
- La matrice di identificazione del bagaglio (TAG)
- La fattura per il bagaglio danneggiato (o una fattura di stima o di riparazione).
- Foto del bagaglio danneggiato con l'etichetta del bagaglio (TAG).