Need help with your baggage?

Delayed baggage:

Track the status of your claim in real time.
Damaged baggage:

Report any damage noticed upon arrival.
Missing items:

Report missing contents from your baggage.
Items left on board:

Contact our lost and found service.

Prohibited or restricted items

Explosives, firecrackers, fireworks, flares, ammunition.

Toxic products and etiological agents.

Radioactive materials.

Magnetized materials.

Paints, oil, flammable products, matches.

Corrosives, oxidizers, irritants, acids, batteries.

Compressed gas, gas camping stoves.

Spare lithium batteries (hand luggage).

Firearms, sidearms, and sharp objects.

You can consult the non-exhaustive list of prohibited or restricted hazardous materials on the link below:

Consult the official dangerous goods document

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